Returns & Exchanges

At VAIO, we stand by the quality of our premium computing technology and offer a 30-day return window for all laptops and accessories purchased through our official store. Items must be returned in their original packaging with all included components and documentation to qualify for a full refund.

1

Initiate Your Request

Log into your VAIO account and navigate to your order history to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack your VAIO device in its original box, ensuring all chargers, cables, and manuals are included to avoid restocking fees.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and attach it clearly to the outside of your package, covering any previous shipping marks.

4

Inspection and Refund

Once our technicians verify the device's condition and serial number, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing